My name is xxxx your Online Specialist, I am pleased to assist you today with your recent email enquiry in regards to clearance fo bank cheque.
First of all I would like to sincerely apologise for the delay in my response as our team are currently receiving a high number of online enquiries.
Laurence, it is a Business Rule for cheques to get cleared in 3 business days and not calendar days.
What I can suggest for further clarifications, you can contact us on 13 2221, 24 hours a day, 7 days a week or visit any of the nearest branches.
It has been a pleasure assisting you Laurence, I hope this information has assisted with your enquiry today and I wish you all the best for the rest of your week.
Sincerely, xxxx"So I of course had to reply "I understand that but that was not the question. Your own website states - "Cheque deposits attract a number of clearance days as the cheque itself is a paper based payment instrument. This requires the physical cheque to be forwarded to the drawing institution to determine the payment decision after inspecting the cheque for authorised signatures". However, in this case you were the drawing institution. Why does it take 3 days to forward a cheque to yourself to gain approval?" CBA if you monitor this sort of thing maybe you can reply.