Wednesday, May 18, 2011

Problem Management

I'm a little over three months into a nine month contract at my new place of work and I do feel like I'm starting to achieve a few things.  I've spent a lot of time in the past couple of weeks documenting and developing incident and problem management procedures, a task I could have avoided if I'd just googled "Problem Management" a little earlier and plagiarised the following process.   Much simpler and better than what I wrote.

1 comment:

River said...

I have a copy of that same flow-sheet! I used to hang it up near every station I was working at in the show factory.